Our Products and Services:

All rates are by the hour per technician unless stated otherwise. Contracts with General Contractors (GC): If we enter into an agreement with a GC our prices remain within the scope of that agreement regardless of hours. If there is a change to the work requested, there will be a change order issued.

• Design Work: This is the charge for time spent selecting and designing the project we discussed in our consultation meeting. It would also include any drawings we prepare for an interior designer or cabinet maker. There is a minimum fee for 4 hours of design time. Design time includes selecting products, colors and materials, product compatibility, and drawings.
• Custom Work: This is work that is unique to the customer and house. We reserve the right to ask for a retainer on these projects.
• Pre-wire Work: This work is performed on site at the customer’s location during a construction remodel or while walls are opened. This usually involves installation of speaker wire, Category 5e, Coax or phone wiring. It can include component wiring, rough in of switch plates and custom racks.
• Installation and Testing: This work is performed on site at the customer’s location. This generally means delivery of equipment, un-boxing, documenting , installing speakers and Audio, video, computers, routers, making the connections, and testing that they are working on site. It does not include programming of remotes that came with equipment unless this is in the contract.
• Programming: This includes programming of Lutron Lighting controls, universal remote controls, Harmony remotes, software, etc.
• Pre-delivery Equipment Testing: This work, performed at HSI offices, is reserved for new and unusual pieces of equipment that may require testing for compatibility with equipment not normally sold together.
• Warranty Work: This is an inspection and testing of components and or wiring that have been reported to us as having failed within the first 90 days of installation. There is no charge for a correction of a failure due to HSI error. If we determined that there has been tampering with our work (i.e., cable company changing connections or splits, there will be a charge for the service call at our normal rates. If you request us to come out for warranty work and we find that the problem is with your existing equipment (not sold to you by us within 90 days) we will charge you our normal rate for diagnosing the issue.
• Consultation: This includes representing the customer’s interest to another vendor, negotiating rates, reviewing account information and training.

Are you shopping?

• Pricing: While we may not be the cheapest available, we offer fair and reasonable prices on the products we sell. Our prices have been set with consideration to the quality of your installation and your ultimate satisfaction with your system and installation experience. It is our intent to make a reasonable profit and provide you with the very best service, not be the "low price leader". The equipment we put in our proposals have been proven to work well together. Our technicians have been trained by the manufacturers on these specific brands.
• Internet Purchases: We understand that many clients have heard of, and are interested in internet purchases. Most of the manufacturers we represent will void the warranty if an item is purchased on line. HSI has signed an agreement with our manufacturers not to purchase or install items which were sold via the internet. This kind of agreement helps to prevent internet fraud and lower level (B level) products being sold as first rate (A-1 level).